For all orders shipped within Quebec and the USA the shipping cost is a 7.99$ flat fee. All orders 60.00$ and over ship for FREE.
For all orders shipped within Ontario the shipping cost is a 9.99$ flat fee. All orders 75.00$ and over ship for FREE.
For all orders shipping to Canada (British-Columbia, Nova Scotia, New Brunswick, Northwest Territories, Yukon, Alberta, Manitoba, Nunavut, PEI, Saskatchewan, Newfoundland and Labrador) there is a 11.99$ flat fee and free shipping as of 75$
For all orders shipping outside of Canada and the USA, there is a 15.00$ flat fee. All orders over 100$ ship for free.
We want you to be happy with your purchase! You may return most new, unopened and unworn items within 30 days of delivery for a full refund or exchange.
PLEASE NOTE: We do not accept returns or exchanges on face masks for hygiene and safety reasons. All purchases of face masks are FINAL SALE.
Received an incorrect or damaged item?
Don't send it back just yet. Email us within 7 days of the delivery date and we will do our best to correct the issue.
Need to return something?
We cannot accept returns of opened, worn or damaged products. Returned items which have been opened and worn will be disposed of and no credit will be issued. The same policy is applied to face masks.
All clearance items are final sales. Clearance items that are returned will be disposed of and no credit will be issued.
Kindly contact us at info@bncoapparel for all information regarding orders, returns or exchanges.
For all returns, please write your order number on the outside of the shipped package.
Our mailing address for returns is:
166 Rue Gince
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (2 to 3 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
The customer is responsible for all return shipping charges.